The terms you're agreeing to.

When you book a session, you reserve our clinician's time. We charge the full session fee for cancellations within 24 hours and for non-attendance. Medicare does not rebate cancellation fees. If a genuine emergency arises, please call us — we'll work it out.

Fees are payable at the end of each session, by EFTPOS or pre-authorised card. We process Medicare claims on the day. Concession fees and bulk-billing are available for clients in genuine financial hardship, by arrangement with intake.

What you tell your clinician stays between you and them, with these exceptions: a genuine and immediate risk of harm to yourself or another person; suspected harm to a child (mandatory reporting under state law); a court order. Where we need to break confidentiality, we'll tell you in advance where lawful.

Our duty of care includes safety planning, providing crisis resources, and (when appropriate) liaising with your GP. Outside business hours, if you are in crisis: 000, Lifeline 13 11 14, or visit /urgent-help/.

Sessions delivered by Zanda Health video meet the same clinical and privacy standards as in-person. Be in a private space. Have a phone or alternative contact in case the connection drops. We may stop a telehealth session if it's not clinically safe and reschedule in-person.

Information on this site — Journal articles, condition pages, resources — is general information, not personalised clinical advice. Every clinical claim is evidence-based and reviewed by a registered psychologist. Don't act on website content as if it were treatment.

All clinical content (articles, worksheets, screener result copy) is © Mind Health Associates. You're welcome to print resources for personal use. Redistribution or commercial use requires written permission.

If you're unhappy with our service: please raise it with your clinician first. If unresolved, ask for the Principal Psychologist (Bülent Ada). Beyond that: APS Ethical Conduct Complaints (psychology.org.au), or AHPRA (ahpra.gov.au · 1300 419 495).